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For plumbers & heating engineers

Emergency Plumber Call-Out Invoice Template (UK)

Emergency jobs get paid best when the invoice goes out the same day, while the customer is still grateful the water's off. Show the call-out fee, the time and the parts.

Write yours free, no account

Rough notes in, finished invoice out. 2 free goes.

Worked example

The notes

Mrs Ali, Jesmond: “Evening call-out, burst pipe under kitchen sink, replaced section + isolation valve, 1.5 hrs.”

ItemQtyUnit priceTotal
Emergency call-out fee (evening)1 each£90.00£90.00
Labour1.5 hours£60.00£90.00
15mm copper, fittings and isolation valve1 lot£28.00£28.00
Subtotal
£208.00
VAT at 20%
£41.60
Total
£249.60

Payment terms: Due on receipt

Example prices for illustration only. Your prices depend on your area, the spec and access, so set your own.

Turn your own notes into a invoice like this

Type the job how you'd say it. Workscribe lays it out, prices each line and works out the VAT. Free to try, no account.

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What a emergency call-out invoice should include

  • Call-out fee and the time of the call
  • Labour time
  • Parts used
  • What was found and what was fixed
  • Any follow-up work recommended

Common mistakes

Waiting to invoice

Send it before you leave or the same evening. Emergency invoices sent days later get queried.

Not noting the follow-up

If the fix is temporary, say so on the invoice and recommend the permanent repair.

Questions

Can I charge a call-out fee?

+

Yes, as long as you told the customer about it before you attended. Show it as its own line.

What payment terms suit emergency work?

+

Many plumbers use "due on receipt" for emergency call-outs.

Should I invoice parts at cost?

+

That's your choice. Many trades add a markup to cover sourcing and guarantee; just be consistent.

General guidance, not legal or technical advice. Check current regulations for your job.

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