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Builder's Weekly Client Update Email Template (UK)

Clients ring because they don't know what's happening. One short update every Friday answers the questions before they're asked: what got done, what's next, what you need from them, and anything that's changed.

Write yours free, no account

Rough notes in, finished update out. 2 free goes.

Worked example

The notes

Mr & Mrs Okafor, Whitley Bay: “Week 4: steel in, roof on and felted, rooflights fitted, first fix electrics done. Next: plumber first fix Mon, plaster Tue-Thu, screed Fri. Rooflights 3 days late, still on track. Need tile choice by Friday.”

Subject: Okafor Residence – Week 4 Update

We're on track for a 10-week completion despite the rooflights arriving three days late. Steel and roof are in, both rooflights are fitted, and first fix electrics are complete.

Completed this week
• Structural steel installed
• Roof on and felted
• Both rooflights fitted
• First fix electrics completed

Coming up next week
• Plumber first fix – Monday 26 October
• Plastering – Tuesday 27 to Thursday 29 October
• Screed – Friday 30 October

Decisions needed from you
• Kitchen floor tile choice – by Friday 30 October
• Confirm socket positions on the island – [confirm deadline]

Anything that's changed
The rooflights were delivered three days late. This has not affected the overall programme, and we remain on schedule for a 10-week completion.

A real update written by Workscribe's free Client Update Writer from the notes above. Check every line before you send yours.

Turn your own notes into a update like this

Type the job how you'd say it. Workscribe lays it out, prices each line and works out the VAT. Free to try, no account.

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What a weekly client update update should include

  • Subject with the project and the week
  • Two lines on where the job stands
  • Done this week
  • Coming up next week
  • Decisions needed, each with a deadline
  • Delays and their effect on the finish date, stated honestly

Common mistakes

Burying the delay

If something's late, say it in the first three lines. Clients forgive delays; they don't forgive surprises.

Decisions without deadlines

"Pick your tiles" gets ignored. "Tile choice by Friday so we can order" gets answered.

Questions

How often should I update clients?

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Weekly works for most jobs. Same day each week, so they learn to expect it.

Should I send it by email or text?

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Email keeps a record of decisions and delays, which protects you if there's ever a dispute.

How long should it be?

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Short. Under 250 words is plenty.

General guidance, not legal or technical advice. Check current regulations for your job.

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